Frequently Asked Questions - FAQ
Below is a summary of Frequently Asked Questions (“FAQ“) relating to Virteffic Limited (“Virteffic“) and the services provided. Do not hesitate to contact us should you have any further questions.
At Virteffic, we believe in efficiency from the very beginning. Our streamlined onboarding process ensures a swift transition, granting you instant access to our dedicated team as soon as the service agreement has been signed (subject to capacity).
- Swift Onboarding: Eliminate the hassle of lengthy recruitment processes. Our team members have undergone screening before joining Virteffic and are ready to start assisting your business immediately.
- Immediate Access to Expertise: Upon signing, you gain immediate access to our team of experts. Whether you need assistance with corporate governance, minutes preparation, or any of our comprehensive administration services, our professionals are ready to support your unique business needs. CVs and Bios are available on our website.
- Discounted Service: Receive your minutes within 1 month at a discounted fee.
- Standard Service: Receive your minutes within 2 weeks.
- Express Service: Get your minutes within 1 week.
- Fast-Track Service: For urgent situations, we can deliver within 1-3 days, depending on the meeting’s length and our current capacity.
- In-Person Attendance: We can attend meetings in person, by telephone, or via video call.
- Recorded Meetings: Most of our clients choose to record meetings (a cost-saving option).
- Ad-Hoc Meetings: We can efficiently prepare minutes for document and transaction approvals using the information in the meeting pack.
At Virteffic, security and confidentiality are paramount to our business operations. As part of our robust cybersecurity strategy, we’ve invested significantly in technology and software. Mitigating risk is crucial for keeping our business protected – and yours.
- Email Communication: Most clients share documentation and information via email, ensuring a quick and efficient exchange. Security is our priority. We always password-protect documents returned to clients or link documents to restricted SharePoint sites, ensuring confidentiality.
- Flexible File Sharing: Recordings and supporting documents are shared with us through secure transfers, MS Teams, or external drives collected at agreed-upon intervals.
- Client-Centric Approach: For those who prefer, we operate within their Citrix environment (or similar).
- Board Meetings In Person: We offer in-person attendance for minute-taking purposes.
- Training Sessions: Our team is ready to conduct training sessions directly at your location.
- Board Effectiveness Reviews: Understanding the nuances of board effectiveness calls for an up-close examination, and we’re equipped to conduct reviews on-site when needed.
- Occasional Administration in Your Office: We extend our services to your office for occasional administrative tasks, for help with scanning, projects and other occasional services.
A virtual assistant is a person who provides services from a remote location. Accordingly, the services offered are remarkably diverse, as detailed in the list of services.
Simply put, a virtual assistant is someone who helps businesses by completing tasks they don’t know how to do, are too busy to do, don’t want to do or that would be better outsourced.
A virtual assistant can work as an extension to the employees, but works on a more flexible basis.
The services provided by Virteffic are comprehensive. Virteffic can assist as an extension to your on-site employees. A virtual assistant can perform most tasks that a regular employee can do. The great thing is that the service agreement is drafted so that you only pay for the time and services that you require. Furthermore, you can stop using the services at any time.
To begin, it all starts with a free consultation by telephone call, video conference or over a coffee (following close contact guidelines). Virteffic make time to get to know you and the demands of your business. The purpose is to find a solution tailored to your business.
After our consultation, Virteffic will summarise what was discussed and provide a detailed proposal of what services we can offer together with a fee estimate for your consideration.
Once agreed, we will provide our service agreement (or use yours if preferred). In addition, Virteffic is willing to enter into a Non-Disclosure Agreement, upon request.
Virteffic will proceed to deliver the requested services within the required time frame, and as frequent as you wish. Once you have engaged with Virteffic, you will have access to our diversified talent pool and receive services from the full team, who will manage the workload together as a collaborative team with support from their Virteffic team manager. You can also choose to contract with only one specific team member.
We will maintain an open line of communication. This works both ways. Not only so that we can keep you, as our client, apprised with how things are progressing, but also so that you can keep us in the loop with how you are feeling about the services provided and delegate more work as and when needed.
Virteffic is committed to provide you with the best service to ensure a smooth operation of your business.
Flexibility is the key; Virteffic will adapt to your preference. Some clients provide the information by email. Other clients will provide a storage device, or recording for us to access the data (password protected). Another alternative is to provide access to the systems by Citrix, or to set up a data room. Some clients also provide a business laptop for Virteffic to use whilst servicing them.
Virteffic has invested in all the technology and software required to ensure we can work securely and efficiently, and we also have IT support from a local provider on hand if required, freeing up our business to concentrate on its core business operations.
Virteffic will work with your business to find the best, secure, and most convenient option that works for you.
We have no fixed working hours. We will discuss the expected time frame and any specific deadlines that you wish for us to adhere to. The best thing about the arrangement is the mutual flexibility. Although we prefer to have appropriate notice, we can provide services on short notice. We do not charge any additional fees for working evenings or weekends.
There are many different benefits from using a virtual assistant. In addition to the financial benefits, using virtual assistants in your business means that you can benefit from specialist talent and knowledge. Some businesses delegate because they are extremely busy and the administrative tasks are not the the best use of their time. By delegating routine tasks, you will find more time to focus on more value-added activities that can build revenue. Larger firms may use a virtual assistant whilst recruiting for a permanent employee. Resourcing issues are a major problem as it can cause increased stress levels for existing employees as well as having a negative impact on your business growth and profitability.
In today’s competitive business landscape, recruiting skilled company secretaries can be a daunting challenge. Businesses often find themselves struggling to identify and secure top talent efficiently. That’s where Virteffic steps in, offering an innovative solution to address your recruitment challenges.
- Immediate Access to Skilled Professionals: With Virteffic, you gain instant access to a pool of experienced individuals and chartered company secretaries.
- Flexible Alternative to Traditional Hiring: Discover a flexible alternative to conventional hiring with Virteffic. Whether you require short-term support, specialised assistance, or ongoing services, we tailor our solutions to your unique needs, ensuring prompt access to the right talent when you need it.
- Seamless Integration with Your Team: Virteffic seamlessly integrates as an extension to your on-site employees. Our experts become an integral part of your existing team, fostering a harmonious workflow and efficient task management.
- Goodbye to Recruitment Hassles: Bid farewell to the hassles and cost of traditional recruitment. Virteffic offers a flexible, budget-friendly solution, eliminating the need for hiring a permanent administrator or secretarial officer. Whether you require temporary assistance, project-based support, or ongoing services, we have the talent you seek precisely when you need it.
At Virteffic, we offer a range of pricing options designed to cater to your specific needs:
1. Flexible Pay-As-You-Go:
- Description: No commitment required – simply pay-as-you-go at our standard hourly rate.
- Billing: Invoices raised on or around the 1st of each month for the previous month’s work. A detailed timesheets provided with invoices for transparent fee breakdown.
2. Fixed Fee for Annual Contracts or Meetings:
- Description: Ideal for annual contracts or specific meetings; guarantees service capacity.
- Billing: Fixed fee charged in advance; any additional hours invoiced on or around the 1st of each month.
3. Block Package:
- Description: Perfect for ongoing assistance with day-to-day tasks; purchase a block of hours at a discounted rate.
- Billing: Payable in advance. A detailed timesheet is provided on or around the 1st of each month shows work carried out and remaining block hours.
4. Project Day Rates:
- Description: Tailored for extensive projects; cost-effective for engaging our services for a full day or multiple days.
- Flexibility: Ideal for tasks that don’t neatly fit into hourly or monthly arrangements.
Contact us to tailor our services to your specific needs:
Email: info@virteffic.com
Phone: 07797716461 (Tess Price)
Website: virteffic.com
Fee Proposal: Request a fee proposal
As a virtual assistant is not an employee, there are no additional fees which would be payable if you hired an administrator or secretarial officer.
If you are reluctant or find it difficult to delegate your work – start with small steps. Some clients may just delegate a small “test” task for say 2 hours and wait to see the result before delegating further tasks. The great thing is that the service agreement is drafted so that you only pay for the time and services that you require and you can stop at any time.
It takes time to build up trust, and with time, you will find it easier to delegate. Eventually, you will start seeing the results, and experience reduced pressure. Once you start to delegate, you will start noticing more and more delegation opportunities as new projects come up.
Think about what work you would like to delegate and what services you require. Contact tess@virteffic.com to book a free consultation. I will come back to you as soon as possible, usually the same day.
You can start benefitting from instant support as soon as the services are agreed and the service agreement has been signed.
The purpose of the consultation is to get to know you, and to find a solution tailored to your business.
A free consultation is held by telephone call, video conference or over a coffee (following close contact guidelines). The consultation is free, with no hard sell or obligation to sign up.
During the consultation, we will discuss your needs and what services Virteffic can offer to help you. We will cover the following:
- What services do you require / what services can Virteffic offer.
- When should the services be provided and details of any deadlines.
- Length of service and frequency (e.g. one-off, or regular support).
- Preferred methods of communication.
- Fees and pricing.
- Any questions.
Do you want Virteffic to support your business?
Contact Details
If you have any questions, please contact us:
Virteffic Limited
Norowsa
La Vallee de St Pierre
St Lawrence
Jersey JE3 1EG
E: tess@virteffic.com or
M: +44 (0) 7797716461
Virteffic Limited
Secretarial Support & Administration Services
About Tess Price (including CV and Bio)
Frequently asked questions (FAQ)
Our Team (including CVs and Bios)
Services
— Administration
— Board Effectiveness Reviews
— Corporate Governance
— Secondee Packages
— Training Courses
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Virteffic Limited (“Virteffic“) is not regulated or licensed under the Financial Services (Jersey) Law 1998, as amended (the “Financial Services Law“). Accordingly, Virteffic does not provide any regulated services and does not carry on any regulated activities which would require us to be a “registered person” under and defined in the Financial Services Law. Where it is necessary for such a regulated activity is to be carried out, you will be required to use the services of a firm that is registered under the Financial Services Law, to provide such services. Virteffic may provide certain secretarial support and administration services as a virtual assistant, however, the services are of an administrative nature only and your appointed company secretary and/or the directors of your company have full responsibility to ensure the accuracy of the work that Virteffic does for you, to have the final sign-off and to check the work before it is released, published and/or executed.