Frequently Asked Questions - FAQ

Below is a summary of Frequently Asked Questions (“FAQ“) relating to Virteffic Limited (“Virteffic“) and the services provided. Do not hesitate to contact us should you have any further questions. 

 

A virtual assistant is a person who provides services from a remote location. Accordingly, the services offered are remarkably diverse, as detailed in the list of services. 

Simply put, a virtual assistant is someone who helps businesses by completing tasks they don’t know how to do, are too busy to do, don’t want to do or that would be better outsourced. 

A virtual assistant can work as an extension to the employees, but works on a more flexible basis. 

The services provided by Virteffic are comprehensive. Virteffic can assist as an extension to your on-site employees. A virtual assistant can perform most tasks that a regular employee can do. The great thing is that the service agreement is drafted so that you only pay for the time and services that you require. Furthermore, you can stop using the services at any time.

The fees for virtual assistance varies. As has been noted the role itself can vary quite greatly – and so the skill set and experience required. There are a few options available to choose from:

  • Full Flex: No need to commit to specific package – simply “pay-as-you-go” on a standard hourly rate. You will be able to request support from our team as and when required. This may be a couple of hours only as a one-off solution, or regular support as and when needed.
  • Fixed Package: A fixed fee package prices is available (minimum 20 hours per month for a period of at least 3 months to be carried out by the team or 15 hours per quarter for 1 year), which gives you a 20% discount compared to the time spent fees. Any additional hours worked that month will be charged at standard hourly rate.
  • Specific: Our team will work collaboratively to provide the requested services under the standard Full Flex and Fixed packages. You can opt to choose a specific Virtual Assistant who will be the sole service provider (at a premium rate).

The full terms and conditions will be provided with our fee proposal and subsequently confirmed in the service agreement.

Virteffic is transparent with its pricing and fees. Accordingly, Virteffic will provide a fee breakdown in the initial proposal and service agreement. In addition, a detailed invoice will be provided at the end of the contract or fee period together with a time sheet.

As a virtual assistant is not an employee, there are no additional fees which would be payable if you hired an administrator or secretarial assistant.

If you are reluctant or find it difficult to delegate your work – start with small steps. Some clients may just delegate a small “test” task for say 2 hours and wait to see the result before delegating further tasks. The great thing is that the service agreement is drafted so that you only pay for the time and services that you require and you can stop at any time.

It takes time to build up trust, and with time, you will find it easier to delegate. Eventually, you will start seeing the results, and experience reduced pressure. Once you start to delegate, you will start noticing more and more delegation opportunities as new projects come up. 

To begin, it all starts with a free consultation by telephone call, video conference or over a coffee (following close contact guidelines). Virteffic make time to get to know you and the demands of your business. The purpose is to find a solution tailored to your business.
After our consultation, Virteffic will summarise what was discussed and provide a detailed proposal of what services we can offer together with a fee estimate for your consideration. 

Once agreed, we will provide our service agreement (or use yours if preferred). In addition, Virteffic is willing to enter into a Non-Disclosure Agreement, upon request.

Virteffic will proceed to deliver the requested services within the required time frame, and as frequent as you wish. Once you have engaged with Virteffic, you will have access to our diversified talent pool and receive services from the full team, who will manage the workload together as a collaborative team with support from their Virteffic team manager. You can also choose to contract with only one specific team member. 

We will maintain an open line of communication. This works both ways. Not only so that we can keep you, as our client, apprised with how things are progressing, but also so that you can keep us in the loop with how you are feeling about the services provided and delegate more work as and when needed.

Virteffic is committed to provide you with the best service to ensure a smooth operation of your business. 

The purpose of the consultation is to get to know you, and to find a solution tailored to your business.

free consultation is held by telephone call, video conference or over a coffee (following close contact guidelines). The consultation is free, with no hard sell or obligation to sign up.

During the consultation, we will discuss your needs and what services Virteffic can offer to help you. We will cover the following:

  • What services do you require / what services can Virteffic offer.
  • When should the services be provided and details of any deadlines.
  • Length of service and frequency (e.g. one-off, or regular support).
  • Preferred methods of communication. 
  • Fees and pricing.
  • Any questions.

Virteffic provides services to individuals, small businesses/start-ups as well as larger regulated firms. 

There is a diverse set of services available, bringing creativity and knowledge together. 

The services are flexible and tailored to the individual needs of the client.

In short; yes. The nature of the engagement is that the services are provided virtually. However, some services can be provided face-to-face, for example where a client wishes we attend meetings in person for minute taking purposes.

Flexibility is the key; Virteffic will adapt to your preference. Some clients provide the information by email. Other clients will provide a storage device, or recording for us to access the data (password protected). Another alternative is to provide access to the systems by Citrix, or to set up a data room. Some clients also provide a business laptop for Virteffic to use whilst servicing them. 

Virteffic has invested in all the technology and software required to ensure we can work securely and efficiently, and we also have IT support from a local provider on hand if required, freeing up our business to concentrate on its core business operations.

Virteffic will work with your business to find the best, secure, and most convenient option that works for you.

We have no fixed working hours. We will discuss the expected time frame and any specific deadlines that you wish for us to adhere to. The best thing about the arrangement is the mutual flexibility. Although we prefer to have appropriate notice, we can provide services on short notice. We do not charge any additional fees for working evenings or weekends.

There are many different benefits from using a virtual assistant. 

In addition to the financial benefits, using virtual assistants in your business means that you can benefit from specialist talent and knowledge. 

Some businesses delegate because they are extremely busy and the administrative tasks are not the the best use of their time. By delegating routine tasks, you will find more time to focus on more value-added activities that can build revenue.

Larger firms may use a virtual assistant whilst recruiting for a permanent employee. Resourcing issues are a major problem as it can cause increased stress levels for existing employees as well as having a negative impact on your business growth and profitability.

Reasons for using a virtual assistant may be that:

  • You require an administrator to assist with the workload, but  you do not want to commit to a full-time, long term employee.
  • Temporary cover is needed when someone in your team is absent.
  • Your business is new. Therefore, you try to keep costs down.
  • Support is needed on an ad-hoc basis for administrative tasks.
  • You want help to offload tedious and mundane tasks. This would allow you to can focus on building your business and ultimately growing your revenue.
  • The talent for website maintenance, online marketing, statistics or analysing complex data does not exist within your current team.

Think about what work you would like to delegate and what services you require. Contact tess@virteffic.com directly or via the online form to book a free consultation.  I will come back to you as soon as possible, usually the same day. 

You can start benefitting from instant support as soon as the services are agreed and the service agreement has been signed.

Do you want Virteffic to support your business?

Contact Details

If you have any questions  please contact us:

Virteffic Limited

Norowsa

La Vallee de St Pierre

St Lawrence

Jersey JE3 1EG

E: tess@virteffic.com

M: +44 (0) 7797716461

W: virteffic.com

 

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Virteffic Limited (“Virteffic“) is not regulated or licensed under the Financial Services (Jersey) Law 1998, as amended (the “Financial Services Law“). Accordingly, Virteffic does not provide any regulated services and does not carry on any regulated activities which would require us to be a “registered person” under and defined in the Financial Services Law. Where it is necessary for such a regulated activity is to be carried out, you will be required to use the services of a firm that is registered under the Financial Services Law, to provide such services. Virteffic may provide certain secretarial support and administration services as a virtual assistant, however, the services are of an administrative nature only and your appointed company secretary and/or the directors of your company have full responsibility to ensure the accuracy of the work that Virteffic does for you, to have the final sign-off and to check the work before it is released, published and/or executed.