Frequently asked questions

Everything you need to know about working with Virteffic

Choosing an external support provider can raise important questions—from how we work to how we protect your data. This page provides clear answers to the most common queries about Virteffic’s services, team, security, and approach.

Still have questions? Get in touch—we’re always happy to help.

Getting Started

We’re proud to offer a streamlined onboarding process. In many cases, we can start almost immediately. Once the scope of work is agreed and a service agreement is signed, we assign a professional from our trusted team—based on availability and your specific requirements. Because we maintain internal flexibility, we can usually adapt to urgent timelines or last-minute needs, including short-notice meetings and project deadlines.

We begin with a free consultation. This can be via email, phone, video call, or in person (coffee optional but encouraged!). During this conversation, we discuss your business needs, timelines, preferred ways of working, and any existing templates or systems you use. Based on this, we’ll prepare a tailored fee proposal and scope of work. Once everything is agreed, we’ll send over a service agreement—and can get started as soon as you’re ready.

Yes! Many of our clients start with a small task or trial engagement to test the waters—such as preparing minutes for a single meeting, or providing temporary admin support. We have no minimum commitment, so you only pay for the time and services you use. If you’re happy (and we’re confident you will be), you can scale the service up from there.

Our services

We provide a wide range of professional support services tailored for regulated and unregulated businesses across Jersey, Guernsey, the UK, and beyond. These include:

  • Professional minute-taking for board and committee meetings

  • Corporate governance consultancy and board effectiveness reviews

  • Secondment packages for interim or project-based support

  • Flexible administration support and project management

  • Bespoke training courses for governance professionals, directors, and admin teams

All services are delivered remotely or on-site, with a flexible model that adjusts to your needs.

👉 Explore our full services

A virtual assistant (VA) is a remote-based professional who supports you with administrative, governance, or organisational tasks. At Virteffic, our VAs are experienced professionals, often with governance, legal, or regulated financial industry backgrounds. They function as an extension of your in-house team, without the costs and overheads of full-time employment. From inbox management to document formatting, we help you stay on top of things—efficiently and confidentially.

Our team is based in the Channel Islands, but we support clients across the UK, Cayman Islands, and other jurisdictions. Many of our services, including training and virtual governance support, are fully remote and easily adaptable to local requirements.

Minute-taking & meetings

Our standard delivery options are designed to match your urgency:

  • Standard – within 10 business days of the meeting

  • Express – within 5 business days

  • Fast-track – within 1–3 days, subject to meeting length and our availability

Minutes are drafted by experienced professionals, with attention to clarity, tone, and compliance. We can use your existing templates or provide our own house style. Our process also includes internal checks to ensure quality, confidentiality, and accuracy before delivery.

We’re completely flexible to suit your working style:

  • In-person attendance in Jersey or Guernsey

  • Virtual attendance via Microsoft Teams, Zoom, or phone

  • From a recording, shared securely via SharePoint or another secure method

We adapt to your preferences—whether you need us to actively minute the discussion live, support as a back-up, or simply transcribe from a recording.

Yes, we can work with your templates, style guides, or tone preferences. If you don’t have one, we can provide a tailored house style or help you create a custom format that reflects your governance standards.

Secondments & project support

Yes, our secondment services are perfect for this. We regularly step in to support clients during maternity leave, long-term absences, team transitions, audits, regulatory deadlines, or high-volume project periods. You can engage us on a part-time, full-time, or ad hoc basis, depending on your needs.

Absolutely. Our secondees are highly adaptable and used to integrating into a variety of workflows and platforms. They can:

  • Join team calls

  • Attend internal meetings

  • Use your systems (Microsoft 365, SharePoint, Citrix, VDI, etc.)

  • Collaborate through your preferred channels

Our goal is to blend in seamlessly—so your business doesn’t miss a beat.

Yes! We work with many small teams and growing businesses that need flexible admin, governance, or secretarial support without hiring in-house. We offer scalable support that grows with your business—ideal for start-ups.

Training & development

Yes. While we offer a range of off-the-shelf courses, we can fully customise sessions based on your organisation’s structure, governance framework, jurisdiction, and experience levels. We tailor content for boards, admin teams, or new joiners and deliver training in person, online, or on demand.

Our training is delivered by qualified chartered secretaries and governance professionals with extensive real-world experience. Our trainers have sat in hundreds of boardrooms and bring practical insights—not just theory.

Security & confidentiality

  • Confidentiality is a core part of how we work. We ensure security through:

    • Cyber Essentials certification

    • A secure Microsoft Office 365 environment

    • Encrypted communications and secure file sharing

    • Strict confidentiality clauses in all service agreements

    • The option to sign client-provided NDAs, where required

    We do not outsource any work—all services are delivered by trusted team members based in Jersey or Guernsey.

We adapt to your preferred security protocols. Clients typically share access via:

  • Microsoft Teams or SharePoint

  • Secure email with encryption

  • Password-protected files

  • System access via Citrix, VDI, or cloud-based platforms

We’ll always align with your internal policies to ensure secure, compliant access.

Pricing & engagement

We offer flexible and transparent pricing models:

  • Pay-as-you-go – Hourly rate, billed monthly with a detailed timesheet

  • Fixed Fee  – Discounted rate for guaranteed ongoing support

  • Block packages – Pre-paid at a reduced rate, tracked with usage reports

We’ll work with you to determine the most cost-effective option for your needs.

No. There are no hidden charges. You won’t pay for:

  • Holiday pay

  • Pension contributions

  • Sick leave

  • Training time

  • Recruitment fees

You only pay for the time spent working on your tasks—it’s as simple as that.

Working together

We operate flexibly to fit your schedule. Our team members set their own hours, allowing us to accommodate evening and weekend work when needed. If you have a tight deadline or need support outside traditional hours, we’ll always try to help—at no extra charge.

We integrate with your existing systems and routines. Our team can collaborate via:

  • Microsoft Teams

  • Shared drives (e.g. SharePoint, Dropbox)

  • Project management tools (e.g. Trello, Asana)

  • Email or secure messaging

We maintain regular check-ins, and clear channels for updates and feedback, ensuring alignment with your team throughout the engagement.

Clients & confidentiality

We work with a diverse mix of clients, including:

  • Trust and fund administration companies

  • Legal firms and compliance consultants

  • Wealth managers and family offices

  • Public sector bodies, non-profits, and charities

  • Start-ups and small-to-medium businesses

Our team has a broad range of industry experience, particularly in regulated financial services.

No. Client confidentiality is one of our founding principles. We do not list client names, use logos, or reference our engagements unless explicitly authorised. Many of our clients choose us precisely because we are discreet, professional, and trustworthy.

Ready to take the next step?

Whether you’re testing the waters or ready to delegate, Virteffic is here to support you with flexibility, efficiency, and confidentiality.

Contact Us

Contact Details

If you have any questions, please contact us:

Virteffic Limited

Norowsa

La Vallee de St Pierre

St Lawrence

Jersey JE3 1EG

E: tess.price@virteffic.com 
or info@virteffic.com

M: +44 (0)7797 716461

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Our Services

We provide professional support services with flexibility, efficiency, and confidentiality at the heart of everything we do.

 

Administration & Projects

Board Effectiveness Reviews

Corporate Governance

Minutes & Meetings

Secondment Packages

Secretarial Support

Training Courses

Virteffic Limited (“Virteffic”) is not regulated or licensed under the Financial Services (Jersey) Law 1998, as amended (the “Financial Services Law”). Accordingly, Virteffic does not provide any regulated services and does not engage in any regulated activities that would necessitate us to be a “registered person” as defined under the Financial Services Law. In cases where a regulated activity is required, you will need to engage the services of a firm that is registered under the Financial Services Law to provide such services. Virteffic may offer certain secretarial support and administration services as a virtual assistant, however, the services are of an administrative nature only. Your appointed company secretary and/or the directors of your company have full responsibility to ensure the accuracy of the work that Virteffic does for you, to have the final sign-off and to check the work before it is released, published and/or executed. 

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